Refund policy
GOOD VIBES REFUND POLICY
1. General Rule: Final Sales Given the digital and intangible nature of our products (interactive E-books and digital travel guides), all sales are considered final. In accordance with current legislation regarding digital content not supplied on a tangible medium, by confirming your purchase and immediately accessing the content, you expressly waive your right of withdrawal. Therefore, we do not issue refunds for a "change of mind" once access to the guide has been granted.
2. Our Quality Guarantee (Exceptions) At Good Vibes, we are committed to offering you high-quality content. Although our sales are final, we reserve the right to review and accept exceptional refund requests in the following cases of clear abuse:
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Technical issue or missing content: You have paid, but the E-book content is empty, inaccessible, or the link is broken.
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Creator abuse: The delivered content absolutely does not match the sales promise (for example: an E-book sold as a comprehensive travel guide, but containing only a single video or recommendation).
3. How to Make a Claim? If you believe you are facing one of the situations mentioned above, you have a period of 14 days after your purchase to report it to us.
Please send us an email at goodvibes@goodvibes-paris.com including:
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Your full name and the email address used for the purchase.
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Your order number.
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The name of the E-book and the influencer concerned.
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A clear explanation of the issue encountered (along with screenshots, if necessary).
Our team will thoroughly review your request and the content of the E-book in question. If the technical issue or the creator's abuse is confirmed, we will issue a full refund to your original payment method within 5 to 10 business days.